Hello,
We’re pretty sure the reason you’re here is that you are:
- A pet owner.
- A health plan member with your local vet practice.
- Probably wondering who VetSuccess Limited (Formerly Easy Direct Debits) are.
Your vet practice has moved the direct debit collection of your pets health plan to our company. You most likely have received a letter from us and want some reassurance or have a question.
You do not need to do anything!
So that your vet practice can provide better value and more personalised service, they have decided to bring the administration of their pet health plan in-house and move your direct debit payment to us at the same time.
Your payments will have automatically switched to VetSuccess and there will be no interruption to the membership benefits you enjoy.
Please be assured that the only change you will notice is that VetSuccess™ will now collect your payments.
Payments will show on your bank statement as either:
- BPS re Easy Direct Debits
- BPS re VetSuccess Limited
- Easy Direct Debits
- Pet Health Club
There is no need to complete a new Direct Debit instruction as details of the change will have been supplied to your bank, which may also notify you independently.
You will continue to be protected by the Direct Debit Guarantee.
Please see our FAQs section below if you still have questions or, call our Customer Service team:
In the UK please call:
01202 022 337
In Ireland please call:
01 588 0638
You can call us during office hours, 8.30 am to 6 pm, Monday to Friday
(excluding Bank Holidays).
We’re here to help...
Contact Customer Support
Hello,
We’re pretty sure the reason you’re on our website is that you are:
- A pet owner
- You have a health plan with your local vet practice
- You are probably wondering who VetSuccess are
Your vet practice has moved the direct debit collection of your pets health plan to our company. You most likely have received a letter from us and want some reassurance or have a question.
You do not need to do anything!
So that your vet practice can provide better value and more personalised service, they have decided to bring the administration of their pet health plan in-house and move your direct debit payment to us at the same time.
Your payments will have automatically switched to VetSuccess and there will be no interruption to the membership benefits you enjoy.
Please be assured that the only change you will notice is that VetSuccess will now collect your payments.
Payments will show on your bank statement as either:
- BPS re Easy Direct Debits
- Easy Direct Debits
- Pet Health Club™
- VetSuccess Limited
There is no need to complete a new Direct Debit instruction as details of the change will have been supplied to your bank, which may also notify you independently.
You will continue to be protected by the Direct Debit Guarantee.
Please see our FAQs section below if you still have questions or, call our Customer Service team:
In the UK please call:
01202 022 337
In Ireland please call:
01 588 0638
You can call us during office hours (9am-5.30pm) or use the contact form on this page.
We’re here to help...
Contact Customer Support
FAQs
Frequently Asked Questions
This payment reference is for your new Easy Direct Debits payment. We are the direct debit collection company that your vet practice uses to collect the monthly payments for your pet’s health plan. We work with hundreds of vet practices so it is most likely that your vet uses our services to help manage their pet health plan. For confirmation on this, you can give us a call, or call your vets to confirm that we are their Direct Debit provider.
This payment reference is for your new Easy Direct Debits payment. We are the direct debit collection company that your vet practice uses to collect the monthly payments for your pet’s health plan. We work with hundreds of vet practices so it is most likely that your vet uses our services to help manage their pet health plan. For confirmation on this, you can give us a call, or call your vets to confirm that we are their Direct Debit provider.
This payment reference is for your new Pet Health Club payment. We are the direct debit collection company that your vet practice uses to collect the monthly payments for your pet’s health plan. We work with hundreds of vet practices so it is most likely that your vet uses our services to help manage their pet health plan. For confirmation on this, you can give us a call, or call your vets to confirm that we are their Direct Debit provider.
This payment reference is for your new VetSuccess payment. We are the direct debit collection company that your vet practice uses to collect the monthly payments for your pet’s health plan. We work with hundreds of vet practices so it is most likely that your vet uses our services to help manage their pet health plan. For confirmation on this, you can give us a call, or call your vets to confirm that we are their Direct Debit provider.
As we are only the Direct Debit provider for your vet’s preventative healthcare plan, we cannot give you information on plan benefits or what coverage your pet has. This question is best placed with your vet practice.
We process Direct Debits for preventative healthcare plans, not pet insurance. You cannot make any claims through us.
To cancel your Direct Debit, the best way would be to contact your vet so they can make sure you are off the plan both for the payments, and the benefits. But you can also give us a call/email or cancel directly at your bank.
To update your payment date, give either us or your vets a call and this can be quickly done on our system.
Your bank details can be changed over the phone, either with us or your vets. Please be aware that to change bank details we will need to be speaking with the account holder of the new account.
As an existing customer adding a new pet on you should contact your vets to get registered on the plan.
